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A Barnard Castle Biomass Heating Installer says it is ‘proud’ after being recognised for excellent customer service.

Eco EnerG Solutions (Renewables) Ltd, a NE UK Biomass heating installer, was awarded Innasol Certified Partner certification after successfully completing the renewable heating industry’s inaugural accreditation scheme by the market leader.

After taking part in and excelling in a number of training workshops, Eco EnerG Solutions has enhanced its status in the renewable heating field by obtaining the accreditation and says it is now eager to save business and home owners money by raising awareness of renewable heating solutions.

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To become an Innasol certified partner, prospective or existing partners must achieve high scores in Innasol training courses and demonstrate proficiency in products, installations and – most importantly – customer service.

The various training workshops that they must complete cover subjects including technical sales and product knowledge, renewable heating application and installation and service and maintenance.

Eco EnerG Solutions managing director Craig Sams said: “We are proud to be one of the few companies that has successfully completed the renewable heating industry’s first accreditation scheme with some maximum scores in our audit.

“We continue to bring the very best in biomass and heat pump technologies to new and existing customers, and in doing so saving them up to 45 per cent on energy bills.

“Our certification clearly demonstrates our commitment to deliver consistently high quality installations and customer service.”
“Through our partnership, we also have ongoing access to the very latest in technical training, meaning that we are amongst the best placed to advise our customers throughout the entire process, from initial conversations and installation, all the way through to service and maintenance.”

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Barnard Castle firm recognised for excellent customer service.